All of our products come with free shipping, so please don't worry about shipping.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

The total time is the sum of the processing time and the shipping time. Processing time = the time between when you place an order and when we ship it; Shipping time = the time between when your order has been shipped and deliveto you;

All products have a 1 day processing time

For most products, processing time is 1 day and shipping time is 7-20 days.
In the United States it usually takes 7-15 business days to receive your order; in other countries it can take up to 15-20 days to receive your order.

For large dental equipment, such as dental chairs, the processing time is 1-3 days and shipping time is usually 30-40 days.

All of this information is described inside the product details, if you would like to confirm a more precise time, please contact us and we will calculate it for you as soon as we receive your message.

Any other question, please contact us at info@istardentalsupply.com

Cancellation:

If you wish to cancel your order before shipment, please contact us within 12 hours of placing your order using the contact form or email info@istardentalsupply.com. If you notify us after 12 hours of placing your order, we may not be able to cancel it.

After we receive your message, we will promptly cancel your order and refund the money to your account within 48 hours.

Return & Exchange:

1、Return and exchange terms

To qualify for a return, your merchandise must be unused and in the same condition as when you received it.

(1) Your merchandise must be in its original packaging.

(2) You must notify us of your intention to return the merchandise within 15 days of receiving it.

(3) Returned items must be received within 20 days after the return request form is issued.

Please note: For health and hygiene reasons, we do not accept returns of opened dental handpieces, dental intraoral cameras, dental air polishers, and similar items unless defective.

2、Defective Items Purchased Online

If you receive an item you believe to be defective, or if there is an issue with a purchase you made, please contact us via the contact form or email. A member of the Istar team will assist in resolving the issue or provide you with the necessary return forms.

3、Return and Exchange Information

If you wish to return or exchange items, please provide the following information to us.

(1) Order number

(2) Proof of payment

(3) Product images

4、Return/Exchange Process

Contact us via the contact form or email info@istardentalsupply.com, and we'll respond within 12 hours.

Return Shipping Fee

Unless otherwise specified, you are responsible for the cost of returning items to us. We recommend all returns be sent back to us via a tracked service, and if the value of the goods exceeds $50, please use an insured service. We are not liable for any returns lost in transit.

Please Note: All returns for both unwanted or faulty items must be logged via our ticketing system. Unauthorised returns unfortunately will not be processed.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 3-5 workings days depending on your card issuer's policies.

After-Sales Contact Information

Tel: +1 430 422 6876

Email: info@istardentalsupply.com

Note: Please contact us before returning any items, otherwise any returns will be refused.